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Packaged Bank Accounts.

Paid a monthly fee for an account with benefits you couldn't actually use? You may have been mis-sold.

Start your claim Read the FAQs
/ Overview

Were you mis-sold a packaged bank account?

Many banks and building societies offer packaged bank accounts which come with a range of benefits such as travel insurance, breakdown cover, and mobile phone insurance. While these can be advantageous, they often carry a monthly fee — and some customers are mis-sold them, being led to believe they are beneficial when the benefits may be unsuitable or unnecessary.

Mis-selling occurs when a bank or building society sells a product that is not suitable for the customer, or without providing adequate information to make an informed decision. We offer a comprehensive service to help you reclaim the money you've paid for a mis-sold packaged bank account.

/ Frequently asked

Questions, answered.

01What is a packaged bank account?+
A current account that bundles paid-for benefits — typically travel insurance, breakdown cover, mobile phone insurance and preferential rates — in exchange for a monthly fee.
02How do I know if I was mis-sold?+
Common signs include being upgraded without your full understanding, being ineligible for benefits (e.g. travel insurance with age or medical exclusions), or not being told you could opt for a free account instead.
03How far back can I claim?+
There is no strict cut-off, but recent fees and accounts are typically easier to evidence. We'll obtain your records on your behalf via a Subject Access Request.
04How is my claim handled?+
We gather evidence, submit a formal complaint to your bank, negotiate on your behalf, and — if necessary — escalate to the Financial Ombudsman Service.
05Do I pay anything upfront?+
No. We work on a No Win, No Fee basis. Our success fee is only payable from any compensation we recover for you.
/ Start your claim

Complete the form to start your Packaged Bank Accounts claim.

Free, confidential, no-obligation. Most assessments receive a response within 24 hours.

/ Packaged Bank Account Claim
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